Preventive AMC on Air Conditioners +1 Year_Sanket India

TERMS & CONDITIONS:
1) This Annual Maintenance Contract (here in referred to as AMC) is an Optional Service Contract offered by WideCare Private Ltd to its Customers.
2) This AMC shall cover specified make and model of the products(s) under Contract for ensuring proper working condition.
3) AMC is non-transferable and shall be available only to the first-hand user of the product.
4) AMC shall be valid for period as mentioned in AMC Contract only.
5) AMC can be bought within 30 days from date of purchase of product or 3 months before the expiry of brand warranty period.
6) AMC will be offered to Customer other than Point 5 above only after inspection of the product and ensuring that the product is in working condition. However, if
product is outside warranty and not in working condition, then the product will be repaired on chargeable basis first and then AMC can be taken/issued to customer on
exceptional basis as decided by the Company.
7) AMC (Preventive) covers 2 scheduled maintenance visits in a year (1 Wet and 1 Dry servicing), Cost of Refrigerant gas refilling if required and repair of associated
gas leakage if required (if the gas leakage is not due to damage / mishandling etc),
8) This policy is issued on non-refundable basis, for any reason whatsoever. There shall be no refund of the charges for unexpired period.
9) The product shall be made available for servicing as and when our Authorised Service Engineer calls for rendering periodical servicing visit. Failure to do so by
Customer will be treated as a service rendered and no refund shall accrue on this account.
10) Every visit by our Authorised Service Engineer will be made within reasonable time from receipt of a request for preventive maintenance of the product.
11) Service will be provided during the normal business hours on working days of the Company and no visits will be made on Sunday / Holidays. Customers are
requested to ensure that Service Engineer who is attending or visiting during complaint carry his ID card for identification purpose.
12) Customer will have to register his complaint at Call Centre numbers and Email Ids mentioned in this Contract
13) Company’s Authorized Service Centre / Engineer will only be authorized to perform Service under this AMC.
14) While Company shall make best effort to give preferential service attention to service the product, the company shall not be held responsible for any loss arising
due to delay in service.
15) Neither party shall be liable for non-performance of its obligations under this Contract where such service failure is due to Force Majeure i.e. due or attributable to
any act of God, orders, restrictions, or regulation of Government, Central or State, war working conditions, hostilities, riots, civil commotion, strike, lock out, lock down,
labour trouble, explosion, or any other cause or circumstance of whatsoever nature beyond control.
16) The purchaser may transfer AMC if location of the product is changed within the service network of WideCare in any state.
17) We provide onsite services for appliances and pick drop facility for digital products during the active plan period. Customers are strictly advised not to take the
breakdown unit directly to Authorized Service Centre unless instructed by WideCare personnel. WideCare will not be liable to pay entire repair charges if above
instruction is breached as the unit may be tempered in transit and will pay as per their individual repair estimate assessment
18) Limitation of Liability - Our liability is only up to 2 preventive maintenance visits in a year (1 Wet and 1 Dry servicing) and Cost of Refrigerant gas refilling if required
and repair of associated gas leakage if required (if the gas leakage is not due to damage / mishandling etc), of the covered product under this AMC.

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