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Job Title:-
- E-commerce Executive

Location:-
- Jogeshwari

Responsibilities:-

Must know the online sales and product posting

Listing and managing products on online marketplaces such as Amazon, Tata Cliq, shopify and other Online platform from time to time.

Order Processing and completion on online platforms with TAT adherence

Building customer experience process by providing apt online service

Channel marketing, marketing analytics, content & team management

Sales forecasting & cross functional collaboration with marketing, sales, logistic & finance team.

Qualification:-
- Graduate/Diploma

Experience:-
- 1-3 Years

Assistant Manager Administration

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Job Title:-
- Assistant Manager Administration

Location:-
- Jogeshwari, Mumbai

Role & Responsibility:-
- Record keeping of vendor, utility, and other invoices.
- Organize and maintain the entire office filing system
- Updating dashboard of invoices and timely payments
- Managing office budgets and handling employee travel, accommodation, and relocations
- Keeping up with the supply & inventory pertaining to office use like stationary, pantry and housekeeping
- Record daily expenses and prepare weekly, monthly, or quarterly reports
- Oversee the performance of other clerical staff and guide them to work in accordance with the company norms
- Logistics & arrangement of meetings for visitor(s)
- Calendar management and associated tasks, booking conference rooms, audio visual equipment, copies, preparing docs & scheduling staff meetings, off sites etc.
- Managing repair, maintenance & replacement of office equipment’s, appliances, furniture, furnishings, vehicles, building, etc.
- Onboarding vendors pertaining to service and items required for day-to-day operation like maintenance, stationary, logistics, housekeeping etc. and keep a check on the best service provider in terms of cost.
- Purchasing, Implementation and operations of Security and Surveillance.
- Upkeep of office administrative facilities and ensure availability of daily miscellaneous requirements to provide harmonious work culture to employees.
- Monitor all Statutory Compliance areas.
- Other responsibilities given by management on need basis.

Qualification:-
- Graduate

Experience:-
- Minimum 2 Years

Key Account Executive

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Job Title:-
- Key Account Executive

Location:-
- Jogeshwari

Responsibilities:-

Calling the client sales team to inform on their daily, weekly, and monthly target

Calling /Text/Email existing and potential customers for sales activity (average call contact 100 or 150 per day)

Ensuring targets are met & incentives are credited on regular basis

Handling sales team queries & updating the store mangers

Developing & managing customer relationships

Qualification:-
- Graduate/Diploma

Experience:-
- 1-3 Years

Area Sales Executive Mumbai & Delhi

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Job Title:-
- Area Sales Executive

Location:-
- Mumbai & Delhi

Responsibilities:-

(A) On-field Support

Appointment and Onboarding of new Client or Dealers in Mumbai, Outer Mumbai, or other cities of Maharashtra

Visit Client stores as per plan to drive plan sale attachment and address issues pertaining to sales increase

Conduct training (Offline and Online) and skills gap analyses to identify areas of Client or Partner Sales staff improvement

Coordinate with sales staff individual and store manager for Daily, Monthly and Quarterly targets and related incentives and schemes

Ensure availability of physical and digital educational material (e.g., product catalogue, marketing material, plan price list etc) at Client store locations

Collect feedback from market, client managers/sales staff on prevailing market trends, brand programs, competitor offering, training courses and address area of improvement

Developing in-depth knowledge of customer products and services preferences to make suitable recommendations based on customers' needs and preferences for any improvement in training and marketing materials

Report on impact of training programs (e.g., sales achieved) and maintain updated records of training calendar, marketing material deployed and incentive/scheme costs

(B) Off-field Support

Calling the client sales team to inform on their daily, weekly, monthly target and build sales rapport

Ensuring defined sale targets are met by Client sales team and incentives are being paid and credited on regular basis

Handling the sales team queries pertaining to sales/incentives/any other transaction, customer complaint (already registered at support) on timely basis and providing timely updates on the same.

Identify the error (if any) in incentive pay out, updating and informing correct bank account details to WideCare accounts team for proper credit of the incentives

Updating store managers area wise and their correct contact details in Google sheet Store Master

Any other important update/detail as per work

Qualification:-
- Graduate

Experience:-
- Maximum 3 years

AC Technician

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Job Title:-
- AC Technician

Location:-
- Jogeshwari

Responsibilities:-

Should have repair and maintenance service experience of all major brands of AC and RO

Immediate opening for AC Technician & RO technician

Should have minimum 2- year experience and Max 3 yrs

Should maintain 6 Calls / Visits Per Day Productivity, 85% Attendance per month, attend Customer Service Request/Complaint minimum 85%
to be completed by same day, Documentation of all activities on the field as per the company process

Local language is must Salary + Petrol Conveyance

Two-wheeler vehicle is must

Qualification:-
- Graduate/Diploma

Experience:-
- 1-3 Years

RO Technician

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Job Title:-
- RO Technician

Location:-
- Jogeshwari

Responsibilities:-
- The servicing and maintenance of Water Purifiers (All brands)
- He will be required to travel within a radius of 5-6 km and will be required to go to houses for servicing and ready to travel on foot/bike
- The candidate will have to service purifiers and should carry a tool kit as well as spare parts
- He will have to make calls to the customers for availability and should be dressed properly and well behaved
- Should maintain 6 Calls / Visits Per Day Productivity, 85% Attendance per month, attend Customer Service Request/Complaint minimum 85%
  to be completed by same day, Documentation of all activities on the field as per the company process
- To raise the bill as per MRP of spares and ensure the payment collected from customers are submitted to company the same day.
  Renew Annual Maintenance Contract from In-Warranty & In Contract customer 30 days prior to the end date of Warranty/ Contract.
  Follow up with a customer who has not renewed Annual Maintenance Contract (AMC) and renew the same and update feedback
  in case AMC is not taken.
  Update customer contact details like mobile, Email IDs and validate existing mobile number on every transaction with the customer
- For spares requirement also, Technician has to raise Report to office in the evening and submit tool kit with spares and documents to office
  including defective spares
- Should be experienced in maintenance, repairs and installation of water purifier (all brands)

Qualification:-
- Graduate/Diploma

Experience:-
- 1-3 Years

Assistant Manager – Training (Sales)

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Job Title:-
- Assistant Manager – Training (Sales)

Location:-
- Jogeshwari, Mumbai

Role & Responsibility:- :-
- Conduct skills gap analyses to identify areas of improvement
- Design training curricula within time and budget constraints
- Produce physical and digital educational material (e.g. videos and case studies)
- Coordinate individual and team performance review sessions to discuss strengths and weaknesses
- Monitor sales objectives and results
- Collect feedback from trainees and managers about training courses
- Report on impact of training programs (e.g. sales achieved)
- Liaise with external trainers or industry professionals and organize seminars
- Maintain updated records of training material, curricula and costs

Backend Support:-
1: Outcalls -
- Calling/Text/Email existing and potential customers to persuade them to purchase company products and services (Average call connect – 100 to 150 per day).
- Accurately recording and purchasing all customer’s order details.
- Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
- Developing and sustaining solid relationships with customers to encourage repeat business
- Using sales scripts offered by the company to drive sales and respond to customer rejections
- Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
- Continually meeting or exceeding monthly targets with respect to outcalls and sales.
- Updating sales record on excel and google sheets.
2: Client Calling –
- Calling the client sales team to inform on their daily, weekly, monthly target.
- Ensuring the targets are met and incentives are being credited on regular basis.
- Handling the sales team queries pertaining to sales/incentives/any other transaction, customer complaint (already registered at support) on timely basis and giving them the update on the same.
- Identify the error (if any) in incentive payout, updating and informing correct bank account details to WideCare accounts team for proper credit of the incentives.
- Updating store managers area wise and their correct contact details on google sheet.
- Any other important update/detail as per work

Qualification:-
- Graduate

Experience:-
- 3 to 4 Years

AC Technician

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Job Title:-
- AC Technician

Location:-
- Jogeshwari, Mumbai

Role & Responsibility:- :-
- To install unit, inspect Fault diagnosis, maintain remedial measures, and repair + replace electronic components like Display
  PCB, Indoor PCB, Outdoor PCB etc. in an air conditioner.
- To ventilate equipment and controls making sure they operate efficiently and continuously.
- To perform regular maintenance work on cooling units.
- To diagnose electrical and mechanical defects and malfunctions.
- To install, to remove, re-install, replace, or repair equipment that has been damaged (failed / not working).
- To make adjustment and do calibrations of thermostatic controls.
- To clean blowers and coils, check tensions of belts and motors.
- All types of repairs, servicing (Dry, Wet, Jet), trouble shooting, fault detection, leak testing and gas charging / leakage in Split
  A.C (wall mounted),Split A.C (floor, ceiling /cassette mounted Split A.C),Split A.C ( ducted ), multi–Split AC and Inverter Split AC,
  compressor repairs & replacement,evaporator coil and condenser coil leakage repairs and replacement etc.

Qualification:-
- 12th pass or Diploma or Graduate

Experience:-
- 3 to 4 Years

HR and Admin Manager Mumbai Jogeshwari East

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Job Title:-
- HR and Admin Manager

Location:-
- Mumbai Jogeshwari East

HR related activities
- Assist seniors in posting job ads on careers pages and processing received resumes.
- Supports department by job posting, screening, testing, and interviewing applicants.
- Provide HR related administrative support to all department.
- Organize, compile, update company personnel records and documentation.
- Manage and update HR databases with different information such as onboarding, attendance, leaves, holidays, warnings, exit / terminations.
- Help in payroll management, preparation and payment.
- Prepare, manage and store paperwork for HR policies and procedure.
- Answer employees’ questions and provide requested information.
- Maintain schedule and coordinate calendar activities for management and employee staff.

Admin related Activities
- Answering telephone calls, responding to queries, and replying to emails.
- Keep a check on the office maintenance staff for regular cleanliness.
- Preparing housekeeping expense reports and budgets.
- Managing office required supplies and ordering new supplies as needed (stationery, utilities etc.)
- Systematically filing important company documents.
- Forwarding all correspondence, such as letters and packages, to staff members.
- Scheduling meetings and booking conference rooms.
- Hiring /maintaining contact records of brands/ IT for asset maintenance/repair or replace of damaged office equipment.
- Travel management of seniors in the office by booking tickets and coordinating schedules and travel itineraries.
- Printing related materials, proof reading, price negotiations etc.
- Onboard vendors/partners for departments as per the requirements.

Qualification:-
- Diploma / MBA in HR

Experience:-
- 3 to 4 Years

Salary :-
- Rs.25000 – Rs.30000 Per Month.

Age group of applicants to be between 20- 35 only

Service Support Executive Mumbai, Jogeshwari East.

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Job Title:-
- Service Support Executive

Location:-
- Mumbai, Jogeshwari East.

Salary :-
- Rs.18000 - Rs.20000 Per Month.

Responsibilities
- Backend service support to manage work related to customer service and be a right hand for customer support team for complaint management, warranty certificate preparation, handling customer care calls as and when required.
- Complaint registration with brand customer care and follow up from start to end for proper closure of the claim case.
- Co-ordination with customers and service centres for appointments, repairs estimates, complaints resolution and follow up with service centres for GST/IGST invoices.
- Co-ordination with customers and local electricians for fan installation and air cooler demo appointments, negotiations with local electricians and co-ordination for their payments.
- Timely status update of each opened / In process / closed claim case on excel/google sheet where ever required.
- To prepare certificates using Admin and B2B Panels as per sales data received from different sources like voucher activation details, excel file, Google sheet etc. and to download certificates from Admin panel and share it with respective sellers.
- To handle backend operations, data management, data analysis as per Organisation’s requirements.
- To handle customer care number - incoming and outgoing calls in the absence of main team lead.

Qualification:-
- 12th pass or Diploma or Graduate

Experience:-
- 3 to 4 Years

Age group of applicants to be between 20- 35 only

Area Sales Manager Rudrapur Rudrapur, Uttarakhand

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Job Title:-
- Area Sales Manager Rudrapur

Location:-
- Rudrapur, Uttarakhand

Age :-
- 25 - 35

Salary :-
- Rs.25000 Per Month.

(A) On-field Support
- Appointment and Onboarding of new Client or Dealers in Rudrapur, Uttarakhand.
- Visit Client stores as per plan to drive plan sale attachment and address issues pertaining to sales increase.
- Conduct training (Offline and Online) and skills gap analyses to identify areas of Client or Partner Sales staff improvement.
- Coordinate with sales staff individual and store manager for Daily, Monthly and Quarterly targets and related incentives and schemes for the month / quarter.
- Ensure availability of physical and digital educational material (e.g. product catalogue, marketing material, plan price list etc) at client store locations.
- Collect feedback from market, client managers/sales staff on prevailing market trends, brand programs, competitor offering, training courses and address area of improvement.
- Developing in-depth knowledge of customer products and services preferences to make suitable recommendations based on customers' needs and preferences for any improvement in training and marketing materials.
- Report on impact of training programs (e.g. sales achieved) and maintain updated records of training calendar, marketing material deployed and incentive/scheme costs.

(B) Off-field Support
- Calling the client sales team to inform on their daily, weekly, monthly target and build sales rapport.
- Ensuring defined sale targets are met by Client sales team and incentives are being paid and credited on regular basis.
- Handling the sales team queries pertaining to sales/incentives/any other transaction, customer complaint (already registered at support) on timely basis and providing timely updates on the same.
- Identify the error (if any) in incentive payout, updating and informing correct bank account details to WideCare accounts team for proper credit of the incentives.
- Updating store managers area wise and their correct contact details in Google sheet Store Master.
- Any other important update/detail as per work.

Qualification:-
- Minimum Graduate

Experience:-
- 3 to 4 Years

Age group of applicants to be between 20- 35 only

Backoffice Executive Mumbai, Jogeshwari E

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Job Title:-
- Backoffice Executive

Location:-
- Mumbai, Jogeshwari E

Salary :-
- Rs.18000 to Rs.20000 Per Month.

Skills :-
- Should be expert in working on excel and word document.

Responsibilities:
- Backend Coordinator to manage work related to customer service and be a right hand for customer support team for complaint management, warranty certificate preparation, handling customer care calls as and when required.
- Visit Complaint registration with brand customer care and follow up from start to end for proper closure of the claim case.
- Co-ordination with customers and service centres for appointments, repairs estimates, complaints resolution and follow up with service centres for GST/IGST invoices.
- Co-ordination with customers and local electricians for fan installation and air cooler demo appointments, negotiations with local electricians and co-ordination for their payments.
- Timely status update of each opened / In process / closed claim case on excel/google sheet where ever required.
- To prepare certificates using Admin and B2B Panels as per sales data received from different sources like voucher activation details, excel file, Google sheet etc. and to download certificates from Admin panel and share it with respective sellers.
- To handle backend operations, data management, data analysis as per Organisation’s requirements.
- To handle customer care number - incoming and outgoing calls in the absence of main team lead.

Qualification:-
- Minimum Graduate

Experience:-
- 3 to 4 Years

Age group of applicants to be between 20- 35 only

Assistant Manager Customer Support / Sr. Customer Support Executive Jogeshwari East, Mumbai

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Job Title:-
- Assistant Manager Customer Support / Sr. Customer Support Executive

Location:-
- Jogeshwari East, Mumbai

Salary :-
- Rs.25000 Per Month.

Job Description:
- To handle all claims related incoming calls on support number and make Outgoing calls to customers.
- To keep track of missed calls and voice mails on panel and co-ordinate with those customers and calling back the missed call customers.
- To register complaints with brand customer care regarding product breakdown and follow up from start to end for proper closure of the claim case.
- Co-ordination with customers and service centres for appointments, repairs estimates, complaints resolution and follow up with service centres for GST/IGST invoices.
- Co-ordination with customers, registered service partners and technicians for product repairs on timely basis.
- Timely status update of each opened / In process / closed claim case on excel/google sheet where ever required.
- To arrange pickups (Reverse + Forward) from sellers, customers, clients in co-ordination with logistics partners.
- To handle backend operations, data management, data analysis as per Organisation’s requirements.

Qualification:-
- Graduate (Must)

Experience:-
- 4 years relevant

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