Complete Protection Services for all Appliances & Devices
GST no. 27AABCW8036C1ZF
Copyright © 2021 WideCare. All Rights Reserved
Accidental & Liquid Damage Protection is comprehensive Full Cover protection plan that covers repair cost against any Accidental/Physical/Water/Liquid Damage on Mobile Phones, Tablets, Laptops, Smart Watches and Digital Cameras or any Portable devices without any depreciation deductible(Zero Depreciation) and cashless settlement for the specified tenure mentioned in plan.
The plan shall be valid for period of One year (12 Months) on devices legally imported in India from date of purchase.
The policy can be purchased within 15 days from date of purchase of device as mentioned in Original Invoice.
Maximum 2 Claims are permissible during plan validity period to extent of product value mentioned in Original invoice.
Comprehensive coverage against any Accidental or Physical or Liquid or Water damages that occurred resulting in device breakdown. Repairs will be done from Brand Authorized Service Centers only with pick and drop facility.
Any electrical or mechanical breakdown, damage due to negligence, cosmetic repairs, theft/burglary, software/data damage, IMEI or serial number tampering, battery, consumables and accessories. For details refer detailed terms & conditions with exclusions on www.widecare.in
Customer can call our number (+91) 9220840000 OR send mail on support@widecare.in OR intimate online by log in through WideCare app or website. Claim should be intimated within 48 hours from date of incident. Refer Terms & Conditions and Exclusions mentioned in Plan Certificate for details.
There are no cost to Customer for Partial Loss cases as damaged device will be repaired under cashless settlement with pick and drop facility.
In case of Total Loss cases,where the device is not repairable, or the cost of repairing device is more than 80% of existing device market value then Like to Like replacement will be given to Customer. A nominal excess fee of 2.5% of Claim value or Rs.500/- whichever is higher will be charged to Customer for every claim under Total Loss Cases.
Like to Like replacement means device is replaced with approximate same age, condition and equivalent models of damaged phone.
For partial loss cases, the device will be repaired within 7 working days for Metro and 10 working days for Non-Metro/Rural cities from date of submission of all completed documents.
In case of total loss cases where device is not repairable, then like to like replacement will be done within 15 working days from date of submission of al completed documents.
One Time Screen Replacement is Full Cover protection plan that can be availed once i.e. single time only during the active validity period of the plan. This plan covers repair cost against Accidental or Physical Damage Only on Mobile Phones, Tablets, Laptops, Smart Watches and Digital Cameras without any depreciation deductibles and cashless settlement. Liquid and Water Damage is not covered is not covered under this plan.
The plan shall be valid for period of One year on devices legally imported in India from date of purchase.
The policy can be purchased within 15 days from date of purchase of device as mentioned in the Original Invoice.
Only 1 Accidental/Physical damage claim is permissible under the plan to extent of product value mentioned in Original invoice.
Only Accidental and Physical damages are covered under this plan. Liquid and Water Damage is not covered under this plan.
Customer can call our number (+91) 9220840000 OR send mail onsupport@widecare.in OR intimate online by log in through WideCare app or website. Claim should be intimated within 48 hours from date of incident. Refer Terms & Conditions and Exclusions mentioned in Plan Certificate for details.
There are no cost to Customer for Partial Loss cases as damaged device will be repaired under cashless settlement with pick and drop facility.
In case of Total Loss cases, where the device is not repairable, or the cost of repairing device is more than 80% of existing device market value the Customer will be provided reimbursement to extent of Screen market value. A nominal excess fee of 2.5% of Claim value or Rs.500/- whichever is higher will be charged to Customer for every claim under Total Loss Cases.
For partial loss cases, the device will be repaired within 7 working days for Metro and 10 working days for Non-Metro/Rural cities from date of submission of all completed documents.
In case of total loss cases where device is not repairable, Customer will be provided reimbursement to extent of Screen market value within 7 working days from date of customer refund confirmation.
Extended Warranty (Also referred as Service Contract) is a comprehensive warranty program for appliancesand digital devices of all leading brands which extends manufacturer’s warranty upto 4 years from date of purchase.
Mechanical and Electrical breakdown to the extent provided by the manufacturer’s warranty for Domestic Electrical / Electronic Products manufactured in India or is legally imported in India & sold through Official Channels supported by an invoice & Manufacturer’s Warranty / Guarantee. The Extended Warranty cover commences on expiration of the Manufacturer’s Warranty / Guarantee period and is for a period mentioned in the “Service Contract Details” section of the Service Contract Certificate.
This Service Contract covers specific models of Domestic Electrical / Electronic Products such as LED Color Televisions, Washing Machines, Refrigerators, Music Systems, Air Conditioners, Microwave Ovens, Home Theaters, Air Coolers, Water Purifier, Air Purifiers, Kitchenand Electrical Appliances and any other Product that we include from time to time.
Extended Warranty commences on expiration of Manufacturer’s Warranty / Guarantee period and is for a period of 1 Year, 2 Years & 3 Years on Consumer Applianceslike LED Color Televisions, Washing Machines, Refrigerators, Music Systems, Air Conditioners, Microwave Ovens, Home Theaters, Air Coolers, Water Purifier, Air Purifiers, Kitchenand Electrical Appliances and for period of 1 Year on Digital products like Mobile Phones, Tablets, Laptops and Smart Watches from risk of commencement date as mentioned in the service contract.
This can be bought at the time of purchase or within 30 days from the purchase of the device as per original invoice and is not transferable.
Customer can call our number (+91) 9220840000 OR send mail onsupport@widecare.in OR intimate online by log in through WideCare app or website. Claim should be intimated within 48 hours from date of incident. Refer Terms & Conditions and Exclusions mentioned in Plan Certificate for details.
The Claim will be settled within 15 working days from date of claim intimation.
Home Warranty is aAnnual Service Contract for Major Appliances of all leading brands at Home which are Out of Warranty upto 5 years from date of purchase. The Contract covers the cost to repair the product or replace the parts of Home appliances that break down over time.
Mechanical and Electrical breakdown to the extent provided by the manufacturer’s warranty for Domestic Electrical / Electronic Products manufactured in India or legally imported in India and sold through Official Channels which are out of warranty period up to 5 years from date of purchase. We offer plans on these products that cover parts of up to 30 apliances and systems. Home warranty helps protect you from unforeseen costs when covered components of home systems and appliances break down due to normal wear and tear.
This Annual Service Contract covers specific models of Domestic Electronic Products such as LED Color Televisions, Washing Machines, Refrigerators, Music Systems, Air Conditioners, Microwave Ovens, Home Theaters, Water Purifier, Air Purifiersand any other Product that we include from time to time.
The standard home warranty contract is for period of 12 months.
Home Warranty plan can be purchased any time through our website or app by selecting the plan based on number of appliances which are up to 5 years old only and various coverage amounts and is not transferable.
Once Coverage begins, Customer can request service by calling our number (+91) 9220840000 OR sending mail onsupport@widecare.in OR intimate online through our app or website. Claim should be intimated within 48 hours from date of incident. Refer Terms & Conditions and Exclusions mentioned in Plan Certificate for details.
The Claim will be settled within 20 working days from date of claim intimation as there are number of factors that determine how long it will take for up to 5 years covered product to be fixed such as spare parts availability, nature of breakdown issue and scheduling the visits.
Annual Maintenance Contract (AMC) is anOptional Service Contract offered by WideCare Private Limited to its customers for Appliances like Air Conditioners, Water Purifiers and MicroWave Ovens purchased by them from any store in India for a period of one year from the date of expiry of relevant manufacturer’s warranty. AMC shall cover limited number of services as per plan selected under contract for ensuring proper working condition of the product.
AMC (Preventive) covers limited number of wet and dry services as per plan opted by Customer while (Comprehensive) covers only Operational parts which are critical to ensure performance of the product’s essential functions (Cost of all spare components that are covered under the manufacturer’s warranty), Cost of Refrigerant gas refilling if required and repair of associated gas leakage if required (if the gas leakage is not due to damage / mishandling etc)
This Annual Service Contract covers specific models of Domestic Electronic Products such as Air Conditioners and Microwave Ovensand any other Product that we include from time to time.
Annual Maintenance Contract is for period of 12 months.
AMC can be bought within 30 days from date of purchase of product or 3 months before the expiry of brand warranty period from our website or app or any digital sale platforms.AMC will be offered to Customer other than above only after inspection of the product and ensuring that the product is in working condition. However, if product is outside warranty and not in working condition, then the product will be repaired on chargeable basis first and then AMC can be taken/issued to customer on execptional basis as decided by the Company.
In case of product breakdown, Customer can request service by calling our number (+91) 9220840000 OR sending mail on support@widecare.in OR intimate online through our app or website. Serice request should be intimated within 48 hours from date of incident. Refer Terms & Conditions and Exclusions mentioned in Plan Certificate for details.
The scheduled visits as per AMC plan opted shall be done within 7 days based on Customer availability at his location. In case of emergency breakdown, Service request will be settled within 10 working days from date of intimation depending on factors like spare parts availability, nature of breakdown issue and scheduling the visits.
On Demand Repairs is anOptional Service offered by WideCare Private Limited to its customers in case of breakdown of Appliances like LED Color Televisions, Air Conditioners, Refrigerators, Washing Machine, Microwave Oven, Home Theater and Digital products like Mobile Phones, Tablets and Laptops. Customers can book repair service by paying visit charges, schedule repair time and pay the actual repair charges after work is done.
Visit charges may vary as per the products starting from Rs 350/- to 550/- for each visit.
In case of product breakdown, Customer can request service by calling our number (+91) 9220840000 OR sending mail on support@widecare.in OR intimate online through our app or website.
The scheduled visits shall be done based on Technician availability within 24 hours from date of intimation in Metro Cities and 48 hours for Non-Metro Cities.
Complete Protection Plan is unique selling proposition launched by WideCare Pvt. Ltd. ensuring complete protection bundled in single package containing discount vouchers on Accidental/Liquid damage/theft protection plans for portable devices, Extended Warranty plans on Consumer Durables and Home Appliances with complementary Personal Accidental Protection and Term Life protection.
Yes. The packs have validity of one year from date of customer registration.
Each pack has offer inserts inside the pack as per the pack denomination along with Customer Registration Form. The Form needs to be filled with complete details including self-attested copy of Proof of Identity and Proof of Address, nominee details and state of good health declaration with customer signature. The filled form has to be submitted to partner outlet or mailed on support@widecare.in. The pack shall be activated within 72 hours of the receipt of the document.
Each pack has offer inserts inside the pack as per the pack denomination along with Customer Registration Form. The Form needs to be filled with complete details including self-attested copy of Proof of Identity and Proof of Address, nominee details and state of good health declaration with customer signature. The filled form has to be submitted with partner outlet or mailed on support@widecare.in. The pack shall be activated within 72 hours of the receipt of the document.
Customer needs to fill all the details including self and nominee online, upload Proof of Identity & Address, pay the amount through payment gateway. The pack shall be activated immediately upon successful payment and receipt of the correct document.
Customer on registration of the pack gets registered with WideCare and gets the following –
The Plan can be purchased through our partner outlets, alliance partners or directly through our website or application.
Personal Accidental Protection is a comprehensive coverage against Accidental Death and Permanent Total Disablement.
The Coverage Sections under Personal Accidental Protection are – Accidental Death, Permanent Total Disability, Emergency Accident Medical, Repatriation Benefit.
ACCIDENTAL DEATH – Insurance company will pay the Principal Sum shown in the Policy Schedule if Injury to insured person results in loss of life. The loss must occur under the circumstances described in a Hazard within 365 Days from the date of the Accident which caused Injury. Insurance company will pay, the Principal Sum less any other amount paid or payable under: Accidental Dismemberment including Paralysis, Permanent Total Disability section of this Policy, if these coverages are offered under this Policy, as the result of the same Accident Limitation With regard to the Accidental Death of an Insured Person Age Seventeen (17) or below, the maximum Principal Sum payable is 10% of the principal sum insured. Exposure For the purposes of the Accidental Death benefit above, a loss resulting from insured person being unavoidably exposed to the elements due to an Accident occurring under the circumstances described in a Hazard will be payable as if resulting from an Injury. Loss must occur within 365 Days of the date of the Accident. PERMANENT TOTAL DISABILITY -When as the result of Injury occurring under the circumstances described in a Hazard and commencing within 365 Days from the date of the Accident insured person suffer a Permanent Total Disability, Insurance company will pay, provided such disability has continued for a period of 12 consecutive months and is total, continuous and Permanent at the end of this period, the Principal Sum less any other amount paid or payable under: Accidental Death, or Accidental Dismemberment, or Permanent Partial Disability, or Permanent Total Loss of Use sections of this Policy, if these coverages are offered under this Policy, as the result of the same Accident. EMERGENCY ACCIDENT MEDICAL – Insurance company will pay the Reasonable and Customary Charges, subject to the Deductible shown in the Policy Schedule, for Covered Medical Expenses incurred in the Republic of India by insured person for medical services which are not due to a Pre-existing Condition, up to the maximum amount and benefit period stated in the Policy Schedule forImmediate Medical Treatment of an Injury sustained by insured person, under the circumstances described in a Hazard, while this Policy is in effect. Dental benefits shall be limited to treatment of Injury sustained to Sound Natural Teeth. Covered emergency dental expenses are those incurred within 30 days of the time and date of the Injury caused by Accident subject to the per tooth limit and per occurrence limit shown in the Policy Schedule. REPATRIATION BENEFIT – In the event, accidental Loss of Life is sustained by an Insured Person, within three hundred and sixty-five (365) days of the date of the Accident, not less than 150 kilometers from the Insured Person normal place of residence and indemnity for such Loss becomes payable in accordance with the terms of this Policy, Insurance company will pay the actual expenses incurred for preparing the deceased for burial or cremation and shipment of the body to the city of residence of the deceased but not to exceed the amount as shown in the Policy Schedule.
Permanent – means lasting twelve calendar months and at the expiry of that period being beyond reasonable hope of improvement. Permanent Total Disability – means insured person is unable to engage in each and every occupation or employment for compensation or profit for which insured person is reasonably qualified by education, training or experience for the rest of his life. If at the time of loss insured person is unemployed, Permanent Total Disability shall mean the total and Permanent inability to perform all of the usual and customary duties and activities of a person of like age and sex.
18 Years to 70 Years.
Rs.3 Lac to Rs.10 Lacs
Yes. Appointing a Nominee while buying personal Accidental Protection Plan is mandatory.
Customer can call our number (022) 40885722 OR send mail on support@widecare.in OR intimate online by log in through WideCare app or website. Claim should be intimated within 48 hours from date of incident. Refer Terms & Conditions and Exclusions mentioned in Policy Certificate for details.
Claim form duly filled and signed by nominee
• FIR with complete details
• Copy of Death Certificate mentioning cause of death
• Postmortem Report
• Original Legal heir certificate • Copy of valid ID proof of policyholder
• Copy of Pan Card/ Aadhar Card of nominee
• Original all bills for reimbursement of Accident Medical expenses, Repatriation Of Remains/ Funeral expenses or ambulance changes (if any)
• Copy of cancel cheque/ bank passbook 1st page of nominee bank account
Claim form duly filled and signed by nominee
• Attending Doctor’s Report
• Original Disability Certificate from the Doctor
• Attested copy of Investigation/ Lab reports (x-ray etc.) along with copy of Admission/discharge card, if hospitalized
• Attested copy of FIR / Police Inquest report, if any
• Attested copy of Identity proof of insured
• Attested copy of KYC documents of insure
• Latest Passport size photo & cancelled Cheque of nominee bank account
Life Protection is a coverage for yourself to ensure sustenance of your dear ones in the event of insurer’s death.
Yes. Anybody between the age group from 18 to 50 Years can purchase Life Protection.
The cover shall be for a period of one year and may be extended subject to renewal of the policy and availability of the product. Only Death Benefit can be offered under this product. Accidental Death shall be covered for the first 45 days from the date of joining the scheme for a member. Suicide shall not be covered.
Rs.25000 to Rs.1 Lac
Yes. You are required to self-confirm your current health condition. Your claim may get rejected if it is established at the time of claim admission that the health condition declaration was not correct.
In case of the Death of the insured member, claim shall be settled in favor of the nominee. Customer need to submit Customer Declaration Form (CDF) at the time of buying the plan.
Customer can call our number (022) 40885722 OR send mail on support@widecare.in OR intimate online by log in through WideCare app or website. Claim should be intimated within 48 hours from date of incident. Refer Terms & Conditions and Exclusions mentioned in Policy Certificate for details.
As per the provisions of Section 108 of the Indian Evidence Act, presumption of death can be raised only after a lapse of Seven Years from the date of his / her being reported missing. As such, the nominee / legal heirs have to raise an express presumption of death of the subscriber under Section 108 of the Indian Evidence Act, before a competent court. If the court presumes that he / she is dead, then the claim in respect of a missing person can be settled on the basis of the same.
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Jogeshwari (E), Mumbai – 400060
Copyright © 2021 WideCare. All Rights Reserved
