Extended Warranty - Consumer Durables & Home Appliances Additional 2 Years (Symphony Commercial)

TERMS & CONDITIONS:

Symphony Commercial& Industrial Air Coolers -

General Definitions:
Products – Includes Electrical / Electronic Products such as Air Coolers or any other Products that may be included from time totime.
Official Channels – Manufacturer, Manufacturer’s subsidiary company, Authorized Dealer /Distributor appointed by theManufacturer or its subsidiary and Independent Extended Warranty Service Providers located within India.
Normal Operating Condition – Ability of the Product to perform itsspecified function subject to the acceptable level of change in performance due to ageing or climatic conditions. The acceptable level of change for this purpose will be asper the respective manufacturers’ specifications.
Normal Use – Use of the Product in accordance with the manufacturers guidelines for Product usage including but notlimited to regular maintenance & upkeep of the Product, usage of specified protection devices such as voltage stabilizer.
Breakdown – means the mechanical and/orelectrical defects and/or failure of a Product that cause it to not function in its intended manner.
Covered Breakdown – Breakdown covered by the Manufacturer’s Warranty / Guarantee during the Manufacturer’s Warranty/Guarantee period. The Covered Breakdown willvary for each Product in accordance with the Manufacturer’s Warranty /Guarantee for the said Product.
In home basis – The repair technician will visit the premises wherethe Product has been installed to provide the repair service.
Carry - in basis – The Product can be optionally carried / transported to the designated authorized repair center ifdesired by the customer for repair services.
Manufacturer’s Warranty / Guarantee – The original warranty / Guarantee given by the respective Manufacturer in respect of a Product.
Manufacturer’s Warranty/GuaranteePeriod -The uninterrupted period of the Manufacturer’s Warranty / Guarantee covers as stated on the original official Manufacturer’s Warranty / Guarantee certificate or
publication.
We, Us, Our, Retailer – WideCare Private Limited with an office located at HubTown Viva, 1101, 11th floor, Shankarwadi, Western Express Highway Jogeshwari EastMumbai 400060
You, Your – The Service Contract holder. This Service Contract is a contract between You, the Service Contract holder and Us, Retailer (hereinafter calledthe “Company”). This service contract booklet, the information provided by You and the Service Contract Certificate form the contract between You and Us.
In consideration of the service contract fee paid by You, We will provide the cost of repair for the Covered Breakdown of Your Electrical / Electronic Product asmentioned in the certificate, during the period of Service Contract, subject to the terms, conditions, exceptions and limitations contained herein or endorsed hereupon infuture.
Service Contract Benefits: Mechanical and electrical breakdown to the extent provided by the manufacturer’s warranty for Electrical / Electronic Productsmanufactured in India or is legally imported in India & sold through Official Channels supported by an invoice & Manufacturer’s Warranty /Guarantee. The Extended Warrantycover commences on expiration of the Manufacturer’s Warranty /Guarantee period and is for a period mentioned in the “Service Contract Details” section of the Service
Contract Certificate. Any Product failure arising before the commencement of the Service Contract period i.e., during the Manufacturer’s Warranty / Guarantee period or afterthe expiration of the Service Contract period will not be covered by this service contract.
Products Covered: This Service Contract covers specific models of Electrical / Electronic Products such as Air Coolers and any other Product that we include fromtime to time. For the complete and updated list of Products & models covered please call the Company at the phone numbers mentioned on the Service Contract Certificate.
What We Cover: Company will organize for repair to Normal Operating Condition or replace at our discretion a covered electrical / electronic Product, after it has suffered aCovered Breakdown during normal Use. This Service Contract covers the cost of Parts and Labour for all Products on a carry-in basis and Call out charges for in-homeservice (where applicable) on certain non-portable Products. You will be advised which coverage is provided when You report the failure / claim. If a repair will cost more
than the purchase price of a replacement, we have the right to replace the product with a new equivalent model with similar specification, not to exceed the original purchaseprice you paid for the product. Should a replacement model not be available, You will be given a monetary refund not exceeding the original purchase price of the insured product after deducting depreciation at the rate of 10% on the product value for each passing year. This decision is at our sole discretion. In the event of productreplacement or monetary refund this coverage under the Service Contract Certificate will prematurely terminate with no refund of fee & the Product becomes our property.
We are not responsible for any consequential or incidental damages arising from the use or loss of use of the Product. Your statutory rights are unaffected. This contract isvalid only in India on Products which are purchased and repaired within India.
Conditions of Cover: This Service Contract may only be purchased within 30 days of delivery of a covered Product And is only valid if:
1) The Product is manufactured inIndia or is legally imported in India & sold through Official Channels supported by an invoice & Manufacturer’s Warranty / Guarantee. 2) The Product is purchased new from
the manufacturers’ authorized dealer / distributor and is supported by Manufacturer’s Warranty /Guarantee of not less than 12 months and not exceeding 36 months. 3) The Product is used in accordance with the manufacturer’s guidelines for Product usage including but not limited to regular maintenance &upkeep of the Product. 4) Manufacturer’s Warranty / Guarantee remains valid throughout its validity period.
How to Claim: a. After the manufacturer warranty expires, duringextended warranty period please give call on 8448444190 or write at support@widecare.in
Important Conditions related to Claims: a. All repairs will be made by our authorized repair agents.
b. This contract will be cancelled in the event of Your fraud, attemptedfraud, or non- disclosure of any changes that affect this contract, and no refund of Service Contract fee will be due to You. c. You must comply with the claim procedure setout in the “How to Claim” section above. We will not organize any repairs or make any payment, under this Service Contract if You fail to comply. d. If at the time of anyfailure / damage to the covered Product, the Product is covered in part or full by any insurance either by the proposer or any other person, this Company shall not be liable topay or contribute more than its ratable proportion of such loss, failure or damage.
Cancellation: -You may cancel this contract within 15 days of purchase of service contract. After expiry of 15 days, no cancellation and refund will be permitted. - To cancelYour service contract, simply return this certificate along with a notice of cancellation to the company from whom You purchased this Service Contract. - We may cancel thecontract at any time by giving You 15 days’ notice in writing to Your last known address. You will be eligible for a pro-rata refund of the fee You paid. - In the event of theft,fraud, sale or return of the Product to Us, we will cancel this Service Contract with no refund.
Limitation of Liability:
Per Repair – Our liability for any one repair shall be limited to the original purchase price paid for the applicable Product or the retail price of the model of a similarspecification and like functionality, at the time of said repair, whichever is lower.
Aggregate – The total of all benefits paid or payable during the Service Contract Certificate period towards any particular Product holding a Service Contract Certificatecovered under this Service Contract shall be limited to the original purchase price paid for the applicable Product or the retail price of the model of a similar specification andlike functionality, whichever is lower.
We provide onsite services for appliances and pick drop facility for digital products during the active plan period. Customers are strictly advised not to take the breakdownunit directly to Authorized Service Centre unless instructed by WideCare personnel. WideCare will not be liable to pay entire repair charges if above instruction is breachedas the unit may be tempered in transit and will pay as per their individual repair estimate assessment.

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