Comprehensive AMC on Air Conditioners +3 Year <2 Years

TERMS & CONDITIONS:
1) This Annual Maintenance Contract (here in referred to as AMC) is an Optional Service Contract offered by WideCare Private Ltd to its Customers.
2) This AMC shall cover specified make and model of the products(s) under Contract for ensuring proper working condition.
3) AMC is non-transferable and shall be available only to the first-hand user of the product.
4) AMC shall be valid for period as mentioned in AMC Contract only.
5) AMC can be bought within 30 days from date of purchase of product or 3 months before the expiry of brand warranty period.
6) AMC will be offered to Customer other than Point 5 above only after inspection of the product and ensuring that the product is in working condition. However, if product is outside warranty and not in working condition, then the product will be repaired on chargeable basis first and then AMC can be taken/issued to customer on exceptional basis as decided by the Company.
7) AMC (Comprehensive) covers 2 scheduled maintenance visits in a year and only Operational parts which are critical to the ensure performance of the product’s essential functions (Cost of all spare components that are covered under the manufacturer’s warranty), Cost of Refrigerant gas refilling if required and repair of associated gas leakage if required (if the gas leakage is not due to damage / mishandling etc), Condenser coil and Cooling coil replacement is covered once in a year in case of Air Conditioner.
8) This policy is issued on non-refundable basis, for any reason whatsoever. There shall be no refund of the charges for unexpired period.
9) The product shall be made available for servicing as and when our Authorised Service Engineer calls for rendering periodical servicing visit. Failure to do so by Customer will be treated as a service rendered and no refund shall accrue on this account.
10) Every visit by our Authorised Service Engineer will be made within reasonable time from receipt of a complaint for breakdown of the product.
11) Service will be provided during the normal business hours on working days of the Company and no visits will be made on Sunday / Holidays. Customers are requested to ensure that Service Engineer who is attending or visiting during complaint carry his ID card for identification purpose.
12) Customer will have to register his complaint at Call Centre numbers and Email Ids mentioned in this Contract
13) Company’s Authorized Service Centre / Engineer will only be authorized to perform Repairs / Service under this AMC for all covered product(s).
14) All faulty parts which are covered under AMC shall be replaced with compatible new or equivalent or reconditioned working parts while repairing the product under this AMC. The replaced parts must be handed over to the Service Engineer.
15) While Company shall make best effort to give preferential service attention to emergency breakdown of the product, the company shall not be held responsible for any loss arising due to delay in service.
16) During AMC, for cases where the product set cannot be repaired at customer location, the unit may be required to be taken to service centre for repairs.
17) Neither party shall be liable for non-performance of its obligations under this Contract where such service failure is due to Force Majeure i.e. due or attributable to any act of God,orders, restrictions, or regulation of Government, Central or State, war working conditions, hostilities, riots, civil commotion, strike, lock out, lock down, labour trouble, explosion, or any other cause or circumstance of whatsoever nature beyond control.
18) The purchaser may transfer AMC if location of the product is changed within the service network of WideCare in any state, only in condition that the un-installation & reinstallation of the product from one place to another place is done by authorized personnel of WideCare only. The customer has to register his request at WideCare call centre to request change of location. WideCare authorized service centre will carry out un-installation and reinstallation on chargeable basis and thereafter, the AMC will continue for unexpired period.
19) We provide onsite services for appliances and pick drop facility for digital products during the active plan period. Customers are strictly advised not to take the breakdown unit directly to Authorized Service Centre unless instructed by WideCare personnel. WideCare will not be liable to pay entire repair charges if above instruction is breached as the unit may be tempered in transit and will pay as per their individual repair estimate assessment
20) Limitation of Liability -Per Repair – Our liability shall not exceed the original purchase price of the product. If a repair will cost more than the purchase price of a replacement, we have the right to replace the product with a new equivalent model with similar specification, not to exceed the original purchase price you paid for the product. Should a replacement model not be available, you will be given a monetary refund not exceeding the original purchase price of the insured Product after deducting depreciation at the rate of 10% on the product value for each passing year.

EXCLUSIONS:
1) Damage or Failure caused due to negligence / misuse / unauthorized modification or adjustment / alteration / normal wear & tear / tampering / liquid traces in the device /entry of insect, vermin or foreign object in device / voltage fluctuation / rat bites / natural calamities / act of god / rough handling / Candles mishandling / exposure to moisture, dampness or extreme thermal or environmental conditions or a rapid change in such conditions / corrosion /oxidation / forcible attachment / using liquids or nonrecommended cleaners on panels &screen / use of accessories not approved / recommended in users' manual.
2) Attachments, Consumables, Cosmetic Parts, Cables, Softwares etc, Plastic & Rubber Parts, Lamp, interconnecting cable, Rubber pads for Remote Control, interconnecting Copper Tubes, Aesthetic Parts & Stabilizer, Cabinet of the outdoor unit, Painting of body, Sheet metal parts, any styling decorative material, front grill, are not covered under this AMC.
3) Un-installation &Re-installation of the Product in case of change of location requested by Customer is also not covered under AMC.
4) AMC will be void if the original serial number is removed, obliterated, defaced, or altered from the product.
5) AMC does not cover third party claims against customer for loss or damages, loss of profit, loss of anticipated savings, loss of data, loss of records orinformation, loss of use of the product or any associated equipment, or indirect, incidental, or consequential losses or damages of any nature whatsoever.
6) If the product is used in Commercial, Business, Industrial, Educational or Rental applications.
7) Upgradation - In case product needs up-gradation due to reason not under control of Company, customer must accept up-gradation at prevailing rates.
8) AMC will automatically terminate on the expiry of its validity even if the product may not be in use for any time during the primary warranty period for anyreason.

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