Comprehensive AMC on Air Conditioners +2 Year <5 Years VE

TERMS & CONDITIONS:

1) This Annual Maintenance Contract (here in referred to as AMC) is a Bundled Service Contract offered on purchase of Air Conditioner unit from Vardhman Electronics Private Limited stores or through their dealer network.
2) AMC services shall be provided by WideCare Private Limited (service partner) of Vardhman Electronics Private Limited as per agreement terms and conditions.
3) Comprehensive AMC is given against malfunctioning of device causing stoppage of normal operation and necessitating immediate repair or replacement of spare parts before normal operations can be resumed.
4) AMC shall be valid for period as mentioned in AMC Contract only and commence One year after date of product purchase.
5) This AMC shall cover specified make and model of the products(s) under Contract for ensuring proper working condition as mentioned in purchase invoice.
6) AMC shall be available only for product serial numbers registered with WideCare.
7) AMC (Comprehensive) covers 2 scheduled maintenance visits in a year and only Operational parts which are critical to ensure performance of the product’s essential functions (Cost of all spare components that are covered under the manufacturer’s warranty), Cost of Refrigerant gas refilling if required and repair of associated gas leakage if required, Condenser coil and Cooling coil replacement is covered in case of Air Conditioner. The services shall be provided
Subject to the agreed payment terms with Vardhman Electronics Pvt. Ltd.
8) Services will be provided by respective brand authorized service centre except jet maintenance services which will be provided by WideCare.
9) This policy is issued on non-refundable basis, for any reason whatsoever. There shall be no refund of the charges for unexpired period.
10) The product shall be made available for servicing as and when our Authorised Service Engineer calls for rendering periodical servicing visit. Failure to do so by Customer will be treated as a service rendered and no refund shall accrue on this account.
11) Every visit by our Authorised Service Engineer will be made within reasonable time from receipt of a complaint for breakdown of the product. Any repair done by the Authorized Service engineer will have a 30 days repair warranty.
12) Service will be provided during the normal business hours on working days of the Company and no visits will be made on Sundays / Holidays or any situation mentioned in point no. 17. Customers are requested to ensure that Service Engineer who is attending or visiting during complaint carry his ID card for identification purpose.
13) Customer will have to register his complaint at Call Centre numbers and Email Ids mentioned in this Contract.
14) Company’s Authorized Service Centre / Engineer will only be authorized to perform Repairs / Service under this AMC for all covered product(s).
15) All faulty parts which are covered under AMC shall be replaced with compatible new or equivalent or reconditioned working parts while repairing the product under this AMC. The replaced parts must be handed over to the Service Engineer.
16) While Company shall make best effort to give preferential service attention to emergency breakdown of the product, the company shall not be held responsible for any loss arising due to delay in service.
17) During AMC, for cases where the product set cannot be repaired at customer location, the unit may be required to be taken to service centre for repairs without any transportation cost to customer.
18) Neither party shall be liable for non-performance of its obligations under this Contract where such service failure is due to Force Majeure i.e. due or attributable to any act of God, Orders, restrictions, or regulation of Government, Central or State, war working conditions, hostilities, riots, civil commotion, strike, lock out, lock down, labour trouble, explosion, or any other cause or circumstance of whatsoever nature beyond control.
19) The purchaser may transfer AMC if location of the product is changed within the service network of India in any state, only in condition that the un-installation & reinstallation of the product from one place to another place is done by authorized personnel of WideCare only. The customer has to register his request at WideCare call centre to request change of location. WideCare authorized service centre will carry out un-installation and reinstallation on chargeable basis and thereafter, the AMC will continue for unexpired period. In case the uninstallation and reinstallation is done by third party provider other than WideCare, then the customer need to get the inspection done from WideCare on proper unit working condition and the reinstallation has been done properly. In case after inspection, it is found that there is any issue arriving due to improper uninstallation and reinstallation, the same shall not be covered under AMC.
20) We provide onsite services for appliances during the active plan period. Customers are strictly advised not to take the breakdown unit directly to Authorized Service Centre unless instructed by WideCare personnel. WideCare will not be liable to pay any repair charges if above instruction is breached as the unit may be tempered in transit and will pay as per their individual repair estimate assessment.
21) Limitation of Liability - Per Repair – Our liability shall not exceed the original purchase price of the product. If a repair will cost more than the purchase price of a replacement, we have the right to replace the product with an equivalent like to like replacement model with similar specification, not to exceed the original purchase price you paid for the product if the product is not repairable beyond 30 working days. Should a replacement model not be available, you will be given a monetary refund not exceeding the original purchase price of the Product value.

EXCLUSIONS:

1) Damage or Failure caused due to negligence / misuse / unauthorized modification or adjustment / alteration / normal wear & tear / tampering / liquid traces in the device /entry of insect, vermin or foreign object in device / extreme voltage fluctuation (beyond the range as prescribed by the brand) / rat bites / natural calamities / act of god / rough handling / Candles mishandling / exposure to moisture, dampness or extreme thermal or environmental conditions or a rapid change in such conditions / corrosion /oxidation / forcible attachment / using liquids or non-recommended cleaners on panels &screen / use of accessories not approved / recommended in users' manual.
2) Attachments, Accessories, Consumables, Cosmetic Parts, Cables, Software etc, Plastic & Rubber Parts, Lamp, interconnecting cable, Remote Control, interconnecting Copper Tubes, Aesthetic Parts & Stabilizer, Cabinet of the outdoor unit, painting of body, Sheet metal parts, any styling decorative material, front grill, are not covered under this AMC.
3) Un-installation & Re-installation of the Product in case of change of location requested by Customer is also not covered under AMC.
4) AMC will be void if the original serial number is removed, obliterated, defaced, or altered from the product.
5) AMC does not cover third party claims against customer for loss or damages, loss of profit, loss of anticipated savings, loss of data, loss of records or information, loss of use of the product or any associated equipment, or indirect, incidental, or consequential losses or damages of any nature whatsoever.
6) If the product is used in Commercial, Business, Industrial, Educational or Rental applications.
7) Upgradation - In case product needs up-gradation due to reason not under control of Company and Service Partner, customer must accept up-gradation at prevailing rates.
8) AMC will automatically terminate on the expiry of its validity even if the product may not be in use for any time during the primary warranty period for any reason.

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