Comprehensive AMC on Air Conditioners +2 Year <2 Years

General Definitions:

Products Covered: This Service Contract covers specific models of Domestic Electrical / Electronic Products such as Air Conditioners, Washing Machines , Cooktops, Chimneys any other Products that may be included from time to time. For the complete and updated list of Products & models covered please call the Company at the phone numbers mentioned on the Service Contract Certificate
Product / Products – The Products should be for domestic & personal use only and not be used for commercial, rental or profit generation purposes excluding computing products for small office / home office use.
Official Channels – Manufacturer, Manufacturer’s subsidiary company, Authorized Dealer / Distributor appointed by the Manufacturer, or its subsidiary and Independent Annual Maintenance Contract Service Providers located within India.
Normal Operating Condition – Ability of the Product to perform its specified function subject to the acceptable level of change in performance due to ageing or climatic conditions. The acceptable level of change for this purpose will be as per the respective manufacturers’ specifications.
Normal Use – Use of the Product in accordance with the manufacturers guidelines for Product usage including but not limited to regular maintenance & upkeep of the Product, usage of specified protection devices such as voltage stabilizer.
Breakdown – means the mechanical and/or electrical defects and/or failure of a Product that cause it to not function in its intended manner.
Covered Breakdown – Breakdown covered by the Manufacturer’s Warranty / Guarantee during the Manufacturer’s Warranty / Guarantee period. The Covered Breakdown will vary for each Product in accordance with the Manufacturer’s Warranty / Guarantee for the said Product.
In home basis – The repair technician will visit the premises where the Product has been installed to provide the repair service.
Carry - in basis – The Product can be optionally carried / transported to the designated authorized repair center if desired by the customer for repair services.
Call out charges – Charge payable to arrange for the repair technician to visit the premises where the Product has been installed.
Manufacturer’s Warranty / Guarantee – The original warranty / guarantee given by the respective Manufacturer in respect of a Product. Manufacturer’s Warranty / Guarantee Period – The uninterrupted period of the Manufacturer’s Warranty / Guarantee cover as stated on the original official Manufacturer’s Warranty / Guarantee certificate or publication.
We, Us, Our, Retailer – WideCare Private Limited with an office located at HubTown Viva, 1101, 11th floor, Shankarwadi, Western Express Highway Jogeshwari East Mumbai 400060
You, Your – The Service Contract holder. This Service Contract is a contract between You, the Service Contract holder and Us, WideCare (hereinafter called the “Company ”).
This service contract booklet, the information provided by You and the Service Contract Certificate form the contract between You and Us. In consideration of the service contract fee paid by You, We will provide the cost of repair for the Covered Breakdown of Your Domestic Electrical / Electronic Product as mentioned in the certificate, during the period of Service Contract, subject to the terms, conditions, exceptions and limitations contained herein or endorsed hereupon in future.

Service Contract Benefits: Maintenance service, Mechanical and Electrical breakdown to the extent provided by the manufacturer’s warranty for Domestic Electrical / Electronic Products manufactured in India or is legally imported in India & sold through Official Channels supported by an invoice & Manufacturer’s Warranty / Guarantee. The AMC cover commences on expiration of the Manufacturer’s Warranty / Guarantee period and is for a period mentioned in the “Service Contract Details” section of the Service Contract Certificate. Any Product failure arising before the commencement of the Service Contract period i.e. during the Manufacturer’s Warranty / Guarantee period or after the expiration of the Service Contract period will not be covered by this service contract.

What We Cover: Company will organize for repair to Normal Operating Condition or replace at our discretion a covered electrical / electronic Product, after it has suffered a Covered Breakdown during normal Use. This Service Contract covers the cost of Parts and Labor for all Products on a carry-in basis and call out charges for in-home service (where applicable) on certain non-portable Products.
You will be advised which coverage is provided when you report the failure / claim. If a service or repair will cost more than the purchase price of a replacement, we have the right to replace the product with a new equivalent or like to like model with similar specification, not to exceed the original purchase price you paid for the product. Should a replacement model not be available, you will be given a monetary refund not exceeding the original purchase price of the insured product after deducting the repairs amount of earlier claims under the Annual Maintenance Contract tenure. This decision is at our sole discretion. In the event of product replacement or monetary refund this coverage under the Service Contract Certificate will prematurely terminate with no refund of fee & the product becomes our property.
We are not responsible for any consequential or incidental damages arising from the use or loss of use of the Product. Your statutory rights are unaffected. This contract is valid only in India on products which are purchased and repaired within India.

Conditions of Cover: This Service Contract is only valid if:
1. The Product is manufactured in India or is legally imported in India & sold through Official Channels supported by an invoice & Manufacturer’s Warranty / Guarantee.
2. The Product purchased is NEW from the manufacturers’ authorized dealer / distributor and is supported by Manufacturer’s Warranty / Guarantee within 30 days from date of purchase of product or 3 months before the expiry of brand warranty period.
3. AMC is non-transferable and shall be available only to the first-hand user of the product.
4. Manufacturer’s or Brand Warranty / Guarantee remains valid throughout its validity period.
5. We provide onsite services for appliances during the active plan period. Customers are strictly advised not to take the breakdown unit directly to Authorized Service Centre unless instructed by Company personnel. Company will not be liable to pay entire repair charges if above instruction is breached as the unit may be tempered in transit and will pay as per their individual repair estimate assessment.
6. The claim services shall be provided to the customers, subject to the agreed payment terms and where the complete payment has been done by the client (store from where the product has been purchased by the customer).
7. Company reserves the rights to cancel the plan certificate even if the plan tenure has been started, if the client has not paid or refuses to pay dues to Company for the plan purchased by customer.
8. Company takes full precautions to ensure correctness of any print collaterals. However, in case of any printing error beyond its control, Company shall not be liable to register the warranty or service the claim.
9. Service will be provided during the normal business hours on working days of Company and no visits will be made on Sunday / Holidays. Customers are requested to ensure that Service Engineer who is attending or visiting during complaint carry his ID card for identification purpose.
10. Plan services shall be available only for product serial numbers or IMEI number whatever applicable are registered with Company for both Indoor and Outdoor Units.
11. Company reserves the right to decline the service to the customer who intentionally tries to hamper the image of Company as a brand on any online / offline platform and posting derogatory remarks for the circumstances out of Company control.
12. Company reserves the rights to change the policy terms related to service and charges or anything during the tenure of the plan as per prevailing market requirements and laws.
13. Company reserves the right to decline claim service to customer on parts which is covered in long tenure period under original OEM warranty even if the product is under Company AMC.

How to Claim: After the manufacturer warranty expires, during extended warranty period please give call on 9220840000 or write at support@widecare.in
Important Conditions related to Claims:
1. Maintenance services will be provided by Company technicians / engineers.
2. All other repairs will be made by our authorized repair agents / service centers .
3. This contract will be cancelled in the event of Your fraud, attempted fraud, or non-disclosure of any changes that affect this contract, and no refund of Service Contract fee will be due to You.
4. You must comply with the claim’s procedure set out in the “How to Claim” section above. We will not organize any repairs or make any payment, under this Service Contract if You fail to comply point above
5. If at the time of any failure / damage to the covered Product, the Product is covered in part or full by any insurance either by the proposer or any other person, this Company shall not be liable to pay or contribute more than its ratable proportion of such loss, failure or damage.

Cancellation: You may cancel this contract within 15 days of purchase of service contract . After expiry of 15 days, no cancellation and refund will be permitted. To cancel Your service contract, simply return this certificate along with a notice of cancellation to the company from whom You purchased this Service Contract. We may cancel the contract at any time by giving You 15 days’ notice in writing to Your registered email ID. You will be eligible for a pro-rata refund of the fee You paid. In the event of theft, fraud, sale or return of the Product to Us, we will cancel this Service Contract with no refund. Contract cannot be canceled in case the claim services has been utilized by the customer and no refund will be applicable.
Limitation of Liability: Per Repair – Our liability shall be limited to the original purchase price paid for the applicable Product, or retail price of the model of a similar specification and like functionality, at the time of said repair, or the plan tenure or number of admissible service limit, whichever is exhausted earlier.
Aggregate – The total of all benefits paid or payable during the Service Contract Certificate period towards any particular Product holding a Service Contract Certificate covered under this Service Contract shall be limited to the original purchase price paid for the applicable Product or the retail price of the model of a similar specification and like functionality after deducting the claims repair amount availed or whatever charges applicable at the time during the validity period.

TERMS & CONDITIONS:

1. This Annual Maintenance Contract (here in referred to as AMC) is an Optional Service Contract offered by Company to its Customers.
2. This AMC shall cover specified make and model of the products(s) under Contract for ensuring proper working condition.
3. AMC shall be valid for period as mentioned in AMC Contract only.
4. AMC will be offered to Customer only after inspection of the product and ensuring that the product is in working condition. However, if product is outside warranty and not in working condition, then the product will be repaired on chargeable basis first and then AMC can be taken/issued to customer on exceptional basis as decided by the Company.
5. AMC (Comprehensive) covers 2 scheduled maintenance visits in a year and cover Operational parts which are critical to ensure performance of the product’s essential functions such as Cost of all spare components that are covered under the manufacturer’s warranty, Cost of Refrigerant gas refilling if required and repair of associated gas leakage if required (if the gas leakage is not due to damage / mishandling etc.), Condenser coil and Cooling coil replacement is covered once in a year (if not due to damage / mishandling etc.) in case of Air Conditioner.
6. This policy is issued on non-refundable basis, for any reason whatsoever. There shall be no refund of the charges for unexpired period or even a single service has been availed during the active period.
7. The product shall be made available for servicing as and when our Authorized Service Engineer calls for rendering periodical servicing visit. Failure to do so by Customer will be treated as a service rendered and no refund shall accrue on this account.
8. Every visit by our Authorized Service Engineer will be made within reasonable time from receipt of a complaint for breakdown of the product.
9. Customer will have to register his complaint at Company Call Centre numbers and Email IDs mentioned in this Contract
10. Customer will have to register his complaint at Call Centre numbers and Email Ids mentioned in this Contract
11. Company’s Authorized Service Centre / Engineer will only be authorized to perform Repairs / Service under this AMC for all covered product(s) as per standard repair procedure. Customer will not interfere in the repair procedure else the Company reserves the right to cancel the service contract.
12. All faulty parts which are covered under AMC shall be replaced with compatible new or equivalent or reconditioned working parts while repairing the product under this AMC as per Company’s sole discretion. The replaced parts must be handed over to the Service Engineer. Any interference in above, the Company reserves the right to cancel the service contract.
13. Company shall make best effort to give service attention to emergency breakdown of the product, the company shall not be held responsible for any loss arising due to delay in service. Any preferential service demand shall be done on chargeable basis.
14. During AMC, for cases where the product set cannot be repaired at customer location, the unit may be required to be taken to service center for repairs. Any preferential service demand shall be done on chargeable basis.
15. In case of change of Customer’s location, the AMC service may be transferred if location of the product is within the service network of Company in any state, and also in condition that the un-installation & reinstallation of the product from one place to another place is done by authorized personnel of Company only. The customer has to register his request at Company call center to request change of location. Company authorized service center will carry out un-installation and reinstallation on chargeable basis and thereafter, the AMC will continue for unexpired period only if the above conditions are met or the AMC stands canceled.

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