3 Years Complete Care Plan

3 Years Complete Care Plan Cover –
Accidental Damage and Liquid Damage (2 Repairs and 1 Replacement every year) and 2 Years Extended Warranty + Up to 30% Assured Buyback of Device Invoice Value, subject to Terms and Conditions, definitions and Exclusions as mentioned in Policy Certificate.

Accidental and Liquid Damage Protection -
1. Definitions –
Definitions – Insured Equipment – New MacBooks and iMacs legally imported in India, purchased through an official channel supported by a valid proof of purchase. Sum Insured – Cost of equipment only as per the purchase invoice including GST.
Beneficiary – Purchaser of MacBook and iMac as per the purchase invoice. However, beneficiary of the device can be direct family members viz. his/ her spouse, children or parents. If the purchaser is a “Company”, beneficiary shall mean any representative / employee of the company
authorized to use the device.
2. Cover – Accidental Damage and Liquid Damage (2 Repairs and 1 Replacement every year) subject to Terms and Conditions, definitions and Exclusions as mentioned in Policy Certificate.
3. Conditions –
a. Geographical Limit – India
b. Policy is not transferable.
c. Policy must be bought within 15 Days from the date of new device sale.
d. In case of Accidental Damage, notify Service Provider within 48 hours from the time damage has taken place.
e. The request for change in IMEI No. / Serial No. should be intimated to the insurer not later than 30 days after replacement in case of DOA / Swap.
f. Any correction (Spelling mistake) in policy holder’s name should be intimated within 7 days from the date of policy sale supported with a valid identity proof.
g. Policy issued on a reinstatement basis.
h. Claim settlement in case of Total Loss will be done by replacement / like to like device.
4. Salvage – NA
5. Excess – 2.5% of Claim Value, Minimum Rs.500/- for every claim for total loss cases.
6. Total Loss – On Total Loss, Like to Like devices would be provided.
7. Partial Loss - Maximum liability shall be cost of repair and / or replacement, subject to policy
excess. If the repair cost or maximum liability at the time of loss exceeds the total loss settlement, insurer shall settle the claim on Total Loss basis under BER (Beyond Economic Repair). If the repair value is more than the net claim payable, beneficiary has to bear the difference between repair value and approved amount.
8. Depreciation – There will be No Depreciation applicable.
9. Maximum 2 Repairs and 1 Replacement every year are permissible during the tenure of protection plan.
10. Total liability during the tenure of protection plan will be cost of equipment only as per the purchase invoice including GST.
11. Period of Risk - Period of Risk shall mean a continuous period of 36 months commencing from the date of purchase of protection plan from WideCare by the first buyer of the product.
12. We provide free pick drop facility for digital products during the active plan period. Customers are strictly advised not to take the breakdown unit directly to Authorized Service Centre unless instructed by WideCare personnel. WideCare will not be liable to pay entire repair charges if above instruction is breached as the unit may be tempered in transit and will pay as per their individual repair estimate assessment.

EXCLUSIONS: Accidental and Liquid Damage Protection -

13. Exclusions
a. Loss or Damage to the equipment due to mysterious circumstances / disappearance or
unexplained reasons.
b. Loss or Damage to the equipment which has had its Serial no. / IMEI no. label or similar identification labels removed, defaced or altered.
c. Fraud or Criminal Activity on the part of the Insured or the Beneficiary.
d. Loss resulting from detention or confiscation by customs or other Government or Public Authorities.
e. Any failure of the equipment to operate as a result of problems with respect to the network infrastructure, Beneficiary’s Network subscription or similar service issues.
f. Loss arising due to any unlawful act or illegal activities including criminal acts or acts of war or the device is used with permission of the Bonafied Beneficiary having knowledge of such acts.
g. Consequential loss of any kind or description or legal liability of any kind.
h. Liability to any party of the nature including but not limited to liability of Authorized Service Centers to other parties.
i. Loss or damage caused by incorrect storage, poor maintenance, willful negligence, incorrect installation, incorrect set-up, unless the Authorized Service Centre’s representative would confirm otherwise with due substantiation.
j. Loss or damage as a result to attack by unauthorized software / virus, software faults and manufacturing defects owing to which the equipment fails to operate.
k. Loss or damage that is covered by a supplier, dealer or factory warranty.
l. Any loss if the ownership of the equipment is transferred.
m. Any consequence arising from War, War like operations (whether War declared or not) , Act of foreign enemy, Hostilities, Civil War, Nuclear Reaction, Nuclear Radiation, Radioactive contamination by any source, Rebellion, Insurrection, Civil Commotion, Military usurped power, Seizure, Capture, Confiscation, Arrest, Restraints, and or Detainments by order of any Government or any other Authority.
n. Gradually developing flaws, defects, cracks or partial fractures in any part not necessitating immediate stoppage, although at some future time repair or the renewal of the parts affected may be necessary.
o. Deterioration of or wearing away or wearing out any part of any machine, marring or scratching of insured equipment caused by or naturally resulting from normal use or exposure.
p. Any manufacturing defect which is covered under Manufacturer’s warranty, Product defects, whether latent / inherent or not.
q. Any loss of or damage to the SIM Card / Memory Card unless caused by an insured peril.
r. Any loss of or damage to any electronic data and or software / operating system, storage media, data / records or similar intangible items unless damage to or loss insured item is covered within terms and conditions of policy.
s. Internal Leakage of the Battery, unless caused by an insured peril.
t. Mechanical or Electrical Breakdown or Electronic Derangement or malfunction unless caused by an external accidental means or liquid damage.
u. Intentional overloading of the instrument. Loss or Damage due to any experiments or tests and / or alterations resulting into any abnormal conditions.
v. Cost of replacement of Battery unless caused by an accident or Liquid damage to the equipment.
w. Loss or Damage to the accessories of whatsoever nature even if included in the purchase price.

14.Claim Process –
If you need to make a Claim for loss incurred damage under the policy, please call on +91 9220840000 or email to support@widecare.in.
15. Documents Required while Accidental Damage Claim Intimation –
a. Purchase Invoice
b. Policy Certificate
c. Claim Form
d. Photographs of Damaged Device (IMEI No. / Serial No. should be clearly visible) If a Claim is in any respect fraudulent and / or if any false declaration is made or used in support thereof and / or if any fraudulent means or devices are used by the insured or any one acting on his behalf to obtain benefit under this policy, then all benefits under this policy shall be forfeited.

Terms & Conditions – 2 Years Extended Warranty –

Extended Warranty (EW) is a warranty given by WideCare Pvt. Ltd. to its customers for their MacBooks and iMacs purchased from any store in India for a period of two years from the date of expiry of relevant manufacturer’s warranty. This Extended Warranty is given against Malfunctioning of devices causing stoppage of normal operation and necessitating immediate repair or replacement of spare parts before normal operation can be resumed.

Terms and Conditions –

1. This EW is valid on MacBooks and iMacs for two years from the expiry of relevant manufacturer’s warranty.
2. The benefit under this Extended Warranty shall be available only to the First-Hand user of the device and this EW is non-transferrable.
3. EW covers electrical defects to the device both in material and workmanship under normal use, discovered during the EW period of two years. Any losses during warranty period given by the manufacturer shall not be covered under this EW.
4. The EW starts from expiry of the manufacturer’s warranty for two calendar years.
5. New or Equivalent or Reconditioned parts may be used by service center while repairing the device.
6. Customers should keep back-up of copies / written records of all important content and data stored in the device before the delivery of the MacBooks and iMacs for EW Service, and disable any security passwords. It is the customer’s responsibility for reinstallation of such information, data, software, other applications and passwords in the device. Service Centre shall not under any circumstances be liable, either expressly or impliedly, for any damages or losses of any kind whatsoever resulting from loss of, damage to, or corruption of, content or data during repairs of the device.
7. WideCare’s liability shall not exceed, in any case, more than Cost of equipment as per the purchase invoice including GST.
8. This policy is issued on non-refundable basis, for any reason whatsoever.
9. We provide free pick drop facility for digital products during the active plan period. Customers are strictly advised not to take the breakdown unit directly to Authorized Service Centre unless instructed by WideCare personnel. WideCare will not be liable to pay entire repair charges if above instruction is breached as the unit may be tempered in transit and will pay as per their individual repair estimate assessment.

Exclusions - 2 Years Extended Warranty –

1. Damage or Failure caused due to negligence / accidental damage / misuse / unauthorized
modification / alteration / normal wear & tear / tampering / liquid traces in the device / entry of insect, vermin or foreign object in device / voltage fluctuation / natural calamities / act of god / rough handling / exposure to moisture, dampness or extreme thermal or environmental conditions or a rapid change in such conditions / corrosion /oxidation / virus infection / defective function of the cellular network or other system / forcible attachment into USB Port resulting in damage of pins / using liquids or non - recommended cleaners on screen or CD-ROM lenses and use of accessories not approved / recommended in users' manual.
2. Batteries, Chargers, Handsfree, Headphones, Cables, Accessories, Attachments, Keyboards, Keypads, Consumables, Software etc. does not cover under this Extended Warranty.
3. Warranty will be void if the original serial number is removed, obliterated, defaced or altered from the device.
4. Extended Warranty does not cover any compatibility / connectivity issue.
5. Extended Warranty does not cover third party claims against customer for loss or damages, loss of profit, loss of anticipated savings, loss of data, loss of records or information, loss of use of the product or any associated equipment, or indirect, incidental or consequential losses or damages of any nature whatsoever.
6. Extended Warranty does not cover physical damage to the surface of the Product including but not limited to cracks or scratches on the LCD screen or camera lens.
7. Extended Warranty does not cover defects caused by the fact that the battery has been short- circuited or by the fact that the seals of the battery enclosure or the cells are broken or show evidence of tampering or by the fact that the battery has been used in equipment other than those for which it has been specified.
8. Extended Warranty does not cover the devices used in commercial, business, industrial, educational of rental applications.
9. Extended Warranty will automatically terminate on the expiry of its validity even if the product may not be in use for any time during the extended warranty period for any reason.

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