Annual Maintenance Contract (AMC)

TERMS & CONDITIONS:

1) This Annual Maintenance Contract ( herein referred to as AMC ) is an Optional Service Contract offered by WideCare Private Ltd to its Customers.

2) This AMC shall cover specified make and model of the products(s) underContract for ensuring proper working condition.

3) AMC is non-transferable and shall be available only to the first-hand user of the product.

4) AMC shall be valid for period as mentioned in AMC Contract only.

5) AMC can be bought within 30 days from date of purchase of product or 3 months before the expiry of brand warranty period.

6) AMC will be offered to Customer other than Point 5 above only after inspection of the product and ensuring that the product is in working condition. However, if product is outside warranty and not in working condition, then the product will be repaired on chargeable basis first and then AMC can be taken/issued to customer on execptional basis as decided by the Company.

7) AMC (Comprehensive) covers onlyOperational parts which are critical to the ensure performance of the product’s essential functions (Cost of all spare components that are covered under the manufacturer’s warranty),Cost of Refrigerant gas refilling if required and repair of associated gas leakage if required (if the gas leakage is not due to damage / mishandling etc)


8) This policy is issued on nonrefundable basis, for any reason whatsoever. There shall be no refund of the charges for unexpired period.

9) The product shall be made available for servicing as and when our Authorised Service Engineer calls for rendering periodical servicing visit. Failure to do so by Customer will be treated as a service rendered and no refund shall accrue on this account.

10) Every visit by our Authorised Service Engineer will be made within reasonable time from receipt of a complaint for breakdown of the produict.

11) Service will be provided during the normal business hours on working days of the Company and no visits will be made on Sunday / Holidays. Customers are requested to ensure that Service Engineer who is attending or visiting during complaintcarry his ID card for identification purpose.

12) Customer will have to register his complaint at Call Center numbers and Email Ids mentioned in this Contract

13) Company’s Authorized Service Center / Engineer will only be authorized to perform Repairs / Service under this AMC for all covered product(s).

14) All faulty parts which are covered under AMC shall be replaced with compatible new orequivalent or reconditioned working parts while repairing the product under this AMC. The replaced parts must be handed over to the Service Engineer.

15) While Company shall make best effort to give preferential service attention to emergency breakdown of the product, the company shall not be held responsible for any loss arising due to delay in service.

16) During AMC, for cases where the product set cannot be repaired at customer location and is required to be repaired at company’s service center, then Transportation charges will be borne by Customer.

17) This AMC is offered to customer residing within the municipal limits of city of Company’s Authorized Service Center. However, an additional amount of Rs. 300/- will be charged extra for each visit made outside the municipal limits of the City. The amount will have to be paid in cash to the Service Technician Engineer attending the Complaint for which a separate cash memo/ bill will be given.

18) Neither party shall be liable for non-performance of its obligations under this Contract where such service failure is due to Force Majeure i.e. due or attributable to any act of God,orders, restrictions or regulation of Government, Central or State, war working conditions, hostilities, riots, civil commotion, strike, lock out, lock down, labour trouble, explosion, or any other cause or circumstance of whatsoever nature beyond control.

19) The purchaser may transfer AMC if location of the product is changed within the service network of WideCare in any state, only in condition that the un-installation & re-installation of the product from one place to another place is done by authorized personnel of WideCare only. The customer has to register his request at WideCare call center to request change of location. WideCare authorized service center will carry out un-installation and reinstallation on chargeable basis and thereafter, the AMC will continue for unexpired period.

20) We provide onsite services for appliances and pick drop facility for digital products during the active plan period. Customers are strictly advised not to take the breakdown unit directly to Authorized Service Centre unless instructed by WideCare personnel. WideCare will not be liable to pay entire repair charges if above instruction is breached as the unit may be tempered in transit and will pay as per their individual repair estimate assessment

EXCLUSIONS:

1) Damage or Failure caused due to negligence / misuse / unauthorized modification or adjustment / alteration / normal wear & tear / tampering / liquid traces in the device /entry of insect, vermin or foreign object in device / voltage fluctuation / rat bites / natural calamities / act of god / rough handling / Candles mishandling / exposure to moisture, dampness or extreme thermalor environmental conditions or a rapid change in such conditions / corrosion /oxidation / forcible attachment / using liquids or non-recommendedcleaners on panels &screen / use of accessories not approved / recommended in users' manual.

2) Attachments, Consumables, Cosmetic Parts, Cables, Softwares etc, Plastic & Rubber Parts, Lamp, Interconnecting cable, Rubber pads for Remote Control, interconnecting Copper Tubes, Aesthetic Parts & Stabilizer, Cabinet of the outdoor unit, Painting of body, Sheet metal parts, Any styling decorative material, front grill, condenser coil, evaporator coil are not covered under this AMC.

3) Un-installation &Re-installation of the Product in case of change of location requested by Customer is also not covered under AMC.

4) AMC will be void if the original serial number is removed, obliterated, defaced or altered from the product.

5) AMC does not cover third party claims against customer for loss or damages, loss of profit, loss of anticipated savings, loss of data, loss of records orinformation, loss of use of the product or any associated equipment, or indirect, incidental or consequential losses or damages of any nature whatsoever.

6) If the product is used in Commercial, Business, Industrial, Educational or Rental applications.

7) Upgradation - In case product needs up-gradation due to reason not under control of Company, customer has to accept up-gradation at prevailing rates.

8) AMC will automatically terminate on the expiry of its validity even if the product may not be in use for any time during the primary warranty period for anyreason.

DISCLAIMER:
WideCare does not assume any liability for loss of or any damage to or corruption of data, for any loss of profit, loss use of products or functionality, loss of business, loss ofrevenues or increased cost or expenses or for any indirect, or special or consequential loss or damage

DISPUTES:
Any and all disputes relating to this AMC shall be subject to exclusive jurisdiction of courts in Mumbai only.

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