How to Claim
Quick Steps for Easy filing of Claims:
- You can intimate the claim by visiting URL widecare.in or by downloading our app from google play store or call our 24X7 Contact Center immediately after the damage.
- Each Policy holder will use their login credentials to intimate claim under ‘My Policies’.
- Claim Forms available in the web portal and app has to be filled online and other relevant documents will have to be uploaded like Invoice, photograph of damaged phone using your registered mobile number or Policy number or serial number of the device.
- There is also an option to get claim form, fill it and upload the documents if claim is intimated through the phone or email.
- Complete set of documents with Claim form should be processed within 5 working days from date of Claim intimation.
- Claim settlement in case of Total Loss will be done by replacement/ like to like device
- Pick Up agency will collect the device and take it to the nearest service center to carry out cashless repairs.
- Claims can be monitored on the portal or on the app till settlement.
- You can intimate the claim by visiting URL widecare.in or by downloading our app from google play store or call our 24X7 Contact Center immediately after the damage.
- Each Policy holder will use their login credentials to intimate claim under ‘My Policies’.
- Claim Forms available in the web portal and app has to be filled online and other relevant documents will have to be uploaded like Invoice, photograph of damaged phone using your registered mobile number or Policy number or serial number of the device.
- Complete set of documents with Claim form should be processed within 5 working days from date of Claim intimation.
- There is also an option to get claim form, fill it and upload the documents if claim is intimated through the phone or email.
- Pick Up agency will collect the device and take it to the nearest service center to carry out cashless repairs where pick and drop facility has been opted otherwise customer shall have to visit the nearest brand authorized Service Center
- Claims can be monitored on the portal or on the app till settlement.
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- You can intimate the claim by visiting URL widecare.in or by downloading our app from google play store or call our 24X7 Contact Center immediately after the theft.
- Each Policy holder will use their login credentials to intimate claim under ‘My Policies’.
- Claim Forms available in the web portal or apphas to be filled online and other relevant documents will have to be uploaded like Invoice, FIR Copy, SIM Barring Form etc. using your registered mobile number or Policy number or serial number of the device.
- There is also an option to get claim form, fill it and upload the documents if claim is intimated through the phone or email.
- For Theft cases, FIR is mandatory. (for invoice value above Rs.20000/-)
- Theft must be reported to the Local Police Authorities in writing not later than 24 hours from the time Theft has taken place and Police Diary Report is mandatory. (for invoice value, less than Rs.20000/-)
- Complete set of documents with Claim form should be processed within 5 working days from date of Claim intimation.
- Pick Up agency will collect the documents from customer door step and settlement will be done by replacement/like to like device
- Claims can be monitored on the portal or on the app till settlement.
- You can intimate the claim by visiting URL widecare.in or by downloading our app from google play store or call our 24X7 Contact Center immediately after the theft.
- Each Policy holder will use their login credentials to intimate claim under ‘My Policies’.
- Claim Forms available in the domain has to be filled online and other relevant documents will have to be uploaded like Invoice, FIR Copy, SIM Barring Form etc. using your registered mobile number or Policy number or serial number of the device.
- There is also an option to get claim form, fill it and upload the documents if claim is intimated through the phone or email.
- For Theft cases, FIR is mandatory. (for invoice value above Rs.20000/-)
- Theft must be reported to the Local Police Authorities in writing not later than 24 hours from the time Theft has taken place and Police Diary Report is mandatory. (for invoice value, less than Rs.20000/-)
- Complete set of documents with Claim form should be processed within 5 working days from date of Claim intimation.
- Claims can be monitored on the portal or on the app till settlement.
- You can intimate the claim by visiting URL widecare.in or by downloading our app from google play store or call our 24X7 Contact Center immediately after observing the defect.
- Each Policy holder will use their login credentials to intimate claim under ‘My Policies’.
- Claim Forms available in the web portal or app has to be filled online and uploaded along with other relevant documents like Invoice, Description Letter using your registered mobile number or Policy number or serial number of the device.
- There is also an option to get claim form, fill it and upload the documents if claim is intimated through the phone or email.
- Complete set of documents with Claim form should be processed within 5 working days from date of Claim intimation.
- Pick Up agency will collect the device and take it to the registered service center to carry out cashless repairs.
- Claims can be monitored on the portal or on the app till settlement.
- Nominee can intimate the claim by visiting URL widecare.in or by downloading our app from google play store or call our 24X7 Contact Center as early as possible.
- Each Policy holder will use their login credentials to intimate claim under ‘My Policies’.
- Claim documents available in the web portal or app have to be filled online and uploaded along with other relevant documents like Death Certificate, Nominee’s photo id proof and address proof, Cancelled Cheque etc. using your registered mobile number or Policy number or serial number of the device.
- Documents uploaded will be verified for any discrepancy and Nominee will be informed accordingly on any further requirement of documents.
- Post Insurance company’s approval, the claim will be settled.
- Claims can be monitored on the portal or on the app till settlement.
- Nominee / Customer’s relative can intimate the claim by visiting URL widecare.in or by downloading our app from google play store or call our 24X7 Contact Center within 7 days in case of Permanent Total Disability and within 30 days in case of Accidental Death.
- Each Policy holder will use their login credentials to intimate claim under ‘My Policies’.
- Claim documents available in the web portal or app have to be filled online and uploaded along with other relevant documents using your registered mobile number or Policy number or serial number of the device.
- Documents uploaded will be verified for any discrepancy and Nominee / Customer’s relative will be informed accordingly on any further requirement of documents.
- Post Insurance company’s approval, Discharge Voucher and C-KYC form will be sent to Nominee / Customer’s relative to fill it completely and get it acknowledged from his / her respective bank.
- Nominee / Customer’s relative need to courier Original Discharge Voucher and C-KYC Form to us.
- Insurance company will release the payment in settlement of the claim.
- Claims can be monitored on the portal or on the app till settlement.
- In case of vehicle break down or an accident, You can intimate the claim by visiting URL widecare.in or by downloading our app from google play store or call our 24X7 Contact Center immediately after the incidence.
- Each Policy holder will use their login credentials to intimate claim under ‘My Policies’.
- Eligibility and Entitlement of the customer will be verified by the Customer Care Executive by asking the following details –
- Customer’s Name and Vehicle’s Break Down location.
- Policy No. / Cover Note No.
- Vehicle VIN & Registration No.
- Vehicle’s Brand and Model
- Other information deemed relevant to service provisions
- Post Verification process, the most suitable (on – site repair / tow truck / taxi) vendor according to the needs and priorities is activated to ensure the right support in the shortest arrival time.
- The vehicle is either repaired on the road or its transported to the nearest garage / workshop.
- If the vehicle cannot be transported the same day or it requires keeping it in a safe place, it may be parked at our vendor facilities.
- Once the vehicle has been repaired on-road or delivered to the workshop, the assistance service is complete, unless the customer is entitled for more services.
- Claims can be monitored on the portal or on the app till settlement.
- Nominee can intimate the claim by visiting URL widecare.in or by downloading our app from google play store or call our 24X7 Contact Center as early as possible.
- Each Policy holder will use their login credentials to intimate claim under ‘My Policies’.
- The process is broadly divided into 2 steps –
- Confirming the death of the Client.
- Handholding the family and guiding them in getting the asset transferred in their names
- Step 1 – Confirming the death of the Client –
- As a verification process, Nominee need to answer secret questions that were answered by the client while appointing the nominee. If any 3 answers match, nominee need to submit id proof. If the id proof matches that in the records, further process will be proceed. If it doesn’t match, the case will be closed.
- Simultaneously, the subscription (policy) validity will be verified. In case the subscription has expired, the case will be closed.
- Nominee need to submit Death Certificate of the client.
- The service provider will call the Client and also send him SMS and email. The purpose is that in case, the client is alive, he will respond. In case there is no response in 7 days, the case will be assumed to be genuine and Step 2 will be started.
- Step 2 – Handholding the family and guiding them in getting the asset transferred in their names –
- The service provider will take printout of all information updated by the client in the eLocker and also all the documents uploaded.
- The nominee will be given ready draft of letter that the nominee needs to send to the AMC / Insurance company / Bank / Broker or who so ever to get the required information.
- Once the information is received, service provider will segregate all the documents / information in 14 different categories with all the customized processes to help the nominee to get the ownership claim of all the financial assets.
- Once the assets are transferred and the family wants to take advise on investments, service provider shall provide the same without any additional cost.
- Claims can be monitored on the portal or on the app till settlement.
- To avail the services, you need to call Toll Free no. 1800-103-4466 or You can also write at service@ihomail.com.
- The helpdesk is functional from Monday to Sunday from 7am to 10pm (except on National Holidays)
- Members need to only carry their membership cards during appointments with network service providers and medical services.
- In case of Dental Care, appointment request will be taken by Customer Service Executive after suggesting the nearest center to member’s location. Appointment once fixed will be communicated to the member.
